💌 Contact Page

Get in Touch

We’re here to help.

Whether you have a question about your order, our products, or our policies — we’ll be happy to assist you.

Customer Support

📧 contact@my-auraone.com

📍 Aura One – Brusselsesteenweg 782, 1731 Asse, Belgium

Business Hours

Monday to Friday: 9:00 AM – 6:00 PM (CET)

Closed on weekends and public holidays

We respond to all emails within 24–48 business hours.

Additional Support

If your request concerns:

Orders or tracking: please include your order number

Returns or refunds: refer to our Refund & Return Policy before contacting us

Partnerships or collaborations: mention “Collaboration” in your email subject

We’d love to hear from you 💫