Shipping Policy
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. In such cases, we will contact you by email.
2. Shipping Locations
We currently ship to:
All countries within the European Union 🇪🇺
The United States 🇺🇸
If your country is not listed at checkout, please contact us at CONTACT@MY-AURAONE.COM to confirm availability.
3. Delivery Times
We partner with trusted logistics providers to ensure fast and reliable shipping.
Destination Warehouse Estimated Delivery Time
European Union Germany 🇩🇪 5–7 business days
United Kingdom Germany 🇩🇪 7–9 business days
United States Germany 🇩🇪 8–10 business days
Please note: delivery times are estimates and may vary slightly depending on customs clearance or local postal services.
4. Shipping Fees
Shipping is completely free on all orders, regardless of destination.
There are no hidden handling or customs fees for European customers.
For U.S. customers, any potential import duties or taxes (if applicable) are the buyer’s responsibility and may be requested by local authorities upon delivery.
5. Order Tracking
Once your order has been shipped, you will receive an email confirmation with a tracking number.
Tracking information may take up to 24–48 hours to become active.
You can track your shipment directly from the link provided in your confirmation email.
6. Lost or Delayed Packages
If your order has not arrived within the estimated delivery time:
1. Please first check your tracking link for the latest updates.
2. If no movement appears after 5 business days, contact us at CONTACT@MY-AURAONE.COM with your order number.
We will immediately investigate with our shipping partners and ensure your issue is resolved quickly.
7. Damaged Packages
If your package arrives visibly damaged:
Please take photos of the package and product immediately
Contact us within 48 hours of delivery at contact@my-auraone.com
We will replace or refund your order in accordance with our Refund & Return Policy.
8. Wrong or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is provided and the order is returned to us, the customer will be responsible for reshipment fees.
9. Pre-Orders and Backorders
For any product marked as “Pre-order” or “Backorder,” the estimated shipping time will be clearly indicated on the product page.
We will notify you by email as soon as the item is ready to ship.
10. Contact
For any questions regarding your shipment, please contact our support team:
📧 CONTACT@MY-AURAONE.COM
📍 Aura One – Brusselsesteenweg 782, 1731 Asse, Belgium
